Enjoy free DHL Express shipping on orders over $500, with delivery in 2-4 business days. For orders under $500, a temporary shipping fee of $50 applies. All customs duties and local taxes are covered by LISA YANG – no extra charges apply.
Customs Information
Due to the recent changes in US customs regulations affecting imports from China, US Customs may require DHL Express to ask for your Social Security Number (SSN) upon delivery, if your order exceeds $800. Rest assured, this is a standard legal procedure – your information is kept confidential and shared only with US Customs and Border Protection.
If you have any questions, please don't hesitate to reach out at customerservice@lisa-yang.com.
Please note:
* We are unable to cancel an order once it has left our warehouse.
* The return shipping cost is non-refundable. Find our full returns policy here.
* Your order may get randomly selected by the US Customs and Border Protection for further investigation. If so, you will get contacted via email by DHL, should they need any additional information from your end. Please note that these checks are outside of our control and may cause a slight delay in delivery.
Delays
Should there be a delay in shipping the pieces you have ordered, we will advise you as soon as possible. If the pieces cannot be delivered within 30 days of you placing your order, we will notify you of this delay and you may either cancel your order or agree to a further delivery time with us.
Taxes and duties within the US
We ship to the US on a Delivery Duty Paid-basis, meaning that all relevant custom duties and sales tax are included in your final purchase price. For orders to the rest of the world, local taxes and duties may apply. Please contact your local customs institution for more information.
Unclaimed shipments
If you do not collect your parcel or provide DHL with the information needed upon request, the package will be returned to us. Please note that we charge $30 for unclaimed shipments.
