DHL Express Delivery: 2-4 Business Days, free
If you are shopping from another country than the US, simply navigate to your region via the currency selector in the top banner menu to discover available shipping options and delivery times.
Customs Information
We ship from our warehouse in Belgium. Due to the recent changes in US customs regulations affecting imports from China – where our cashmere and silk, fabrics of ancient Chinese tradition, are thoughtfully crafted – we have had to introduce a temporary limit on US orders. From now until the 2nd of May 2025, you will be able to shop at LISA-YANG.com with an $800 per order limit.
Please note, this is a temporary measure while we are in the process of setting up our warehouse in the US, which will allow us to offer you a more convenient delivery service closer to home.
Please also note that US Customs may require DHL to ask for your Social Security Number (SSN) upon delivery. Rest assured, this is a standard legal procedure – your information is kept confidential and shared only with US Customs and Border Protection.
If you have any questions, please don't hesitate to reach out to us at customerservice@lisa-yang.com.
Please note:
* We're unable to cancel an order once it has left our warehouse.
* The return shipping cost is non-refundable for returns. Discover our full returns policy here.
* Your order may get randomly selected by the US Customs and Border Protection for further investigation. If so, you will get contacted via email by DHL if they need any information from your end to deliver your order. Please note that these checks are outside our control and can cause that your order will be delivered slightly later than originally quoted.
Delays
Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree to a further delivery time with us.
Please also note that your order can get randomly selected by US Customs and Border Protection. These customs checks are outside our control and can imply that your order will be delivered slightly later than originally quoted.
Taxes and duties within the US
For orders under $800, all applicable taxes and duties will be included in your final purchase price. If your order exceeds $800, you will currently be asked to pay customs fees upon delivery. This is a temporary measure in response to new US Customs regulations and while we are in the process of setting up our warehouse in the US.
For orders to the rest of the world, local taxes and duties may apply. Please contact your local customs institution for more information.
Unclaimed shipments
If you do not collect your parcel or provide DHL with needed information upon request, the package will be returned to us. Please note that we charge -30 USD for unclaimed shipments.
