Due to the new US customs regulations, we are currently not accepting orders. Rest assured, this is a temporary measure and we are following the developments closely with the aim to re-open for shopping as soon as possible.
If you want to get notified when you can shop again, we recommend you to subscribe to our newsletter. In the meantime, please feel free to browse the collections and explore the world of LISA YANG.
Customs Information
Please also note that US Customs may require DHL to ask for your Social Security Number (SSN) upon delivery. Rest assured, this is a standard legal procedure – your information is kept confidential and shared only with US Customs and Border Protection.
If you have any questions, please don't hesitate to reach out to us at customerservice@lisa-yang.com.
Please note:
* We're unable to cancel an order once it has left our warehouse.
* The return shipping cost is non-refundable for returns. Discover our full returns policy here.
* Your order may get randomly selected by the US Customs and Border Protection for further investigation. If so, you will get contacted via email by DHL if they need any information from your end to deliver your order. Please note that these checks are outside our control and can cause that your order will be delivered slightly later than originally quoted.
Delays
Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree to a further delivery time with us.
Please also note that your order can get randomly selected by US Customs and Border Protection. These customs checks are outside our control and can imply that your order will be delivered slightly later than originally quoted.
Taxes and duties within the US
Due to the new US customs regulations, we are currently not accepting orders to the US. Rest assured, this is a temporary measure and we are following the developments closely with the aim to re-open for shopping as soon as possible.
If you want to get notified when you can shop again, we recommend you to subscribe to our newsletter. In the meantime, please feel free to browse the collections and explore the world of LISA YANG.
Normally, we ship to the US on a DDP-basis, meaning all relevant custom duties and sales tax are included in your final purchase price. For orders to the rest of the world, local taxes and duties may apply. Please contact your local customs institution for more information.
Unclaimed shipments
If you do not collect your parcel or provide DHL with needed information upon request, the package will be returned to us. Please note that we charge -30 USD for unclaimed shipments.
