We ship to the US on a Delivered Duty Paid-basis (DDP), meaning all custom duties and local taxes are included in your order total. Choose to get your order delivered by:
FedEx Standard Delivery: 2-4 Business Days, free
DHL Express Delivery: 1-2 Business Days, 10 USD
If you are purchasing from another country than the US, simply navigate to your region via the currency selector in the top banner menu to discover available shipping options and delivery times.
Customs Information
We ship from our warehouse in Belgium without an US counterpart. For orders over $800, US Customs may now require FedEx or DHL to ask for your Social Security Number (SSN) upon delivery. Rest assured, this is a standard legal procedure – your information is kept confidential and shared only with US Customs and Border Protection.
All customs and delivery fees are covered by LISA YANG – no extra charges apply.
If you have any questions, please don't hesitate to reach out to us on customerservice@lisa-yang.com.
Please note:
* We're unable to cancel an order once it has left our warehouse.
* The return shipping cost is non-refundable for returns. Discover our full returns policy here.
* Your order may get randomly selected by the US Customs and Border Protection for further investigation. If so, you will get contacted via email by FedEx if they need any information from your end to deliver your order. Please note that these checks are outside our control and can cause that your order will be delivered slightly later than originally quoted.
Delays
Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree to a further delivery time with us.
Please also note that your order can get randomly selected by US Customs and Border Protection. These customs checks are outside our control and can imply that your order will be delivered slightly later than originally quoted.
Taxes and duties within the US
We ship on a DDP basis to the US, which means that all relevant taxes and duties will be included in your final purchase price. For orders to the rest of the world, local taxes and duties may apply. Please contact your local custom institution for more information.
Unclaimed shipments
If you do not collect your parcel or provide DHL with needed information upon request, the package will be returned to us. Please note that we charge -30 USD for unclaimed shipments.
